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FAQ


PRODUCT

  • How many calories does a shake contain?

We recommend using 30g of powder per shake. This equates to 104 calories per shake.

  • What is the value of this product?

Our Fit & Shape shakes contain a high amount of pea protein isolate (at least 65%). We supplement this with other important nutrients such as wheat grass, barley grass, spirulina and chlorella. So our Be So Happy proteins will ensure you get all necessary nutrients in an easy and tasty way.

  • May the product be used during breastfeeding or if you are pregnant?

Not enough research has yet been carried out to determine the impact of our products on your unborn child. Therefore we recommend consulting your doctor or midwife to see if you can use this product. The same applies to breastfeeding while using our products.

  • May this product be used with medication?

As a supplier of nutritional supplements, we do not have the medical expertise to provide information about combining use of this product with medication. We would strongly recommend you consult your family doctor or specialist.

  • Could the shakes be used as meal replacements?

Fit & Shape Shakes (Berry Nice, Chocolate Bandit and Vanilla Sky) are perfect as a healthy snack replacement. You can add some kind of fruit, such as a banana, making the shake an ideal breakfast or lunch. Curious to learn new ways to use our proteins? Take a look in the ‘recipes’ section.

  • What is the best moment to take a shake?

Take our shakes as a nutritious snack for a lasting saturated feeling. Or add a banana or some dairy products (or plant-based substitutes) or oatmeal for a breakfast or lunch.

  • Why do you use pea protein in your products?

Be So Happy is a 100% vegan company. The proteins we use come from peas, not from animals. That is better for the environment, and plant proteins have many health benefits. Studies have shown that vegetarians often have lower body weight, lower cholesterol and lower blood pressure. They also have a lower risk of strokes, cancer and death from heart disease than non-vegetarians. Just sayin’.

  • Are the shakes suitable if I do a lot of sport?

Absolutely! Use the shakes as a nutritious snack, or after exercise to help your muscles to recover from a hard workout.

  • Why does you body need protein?

Every cell in your body contains protein: muscle cells, organ cells, cells in the nervous system and the bones. Protein gets broken down on a daily basis, so you need new protein every day. With Be So Happy’s Fit & Shape proteins, you can be sure your body is getting what it needs.


ORDERING & PAYMENT

  • Where can I enter my discount code?

When you place an order, you can enter a discount code during the first step of the checkout process. You can find the entry bar on the right-hand side when entering your contact information.

  • I have not yet received a confirmation email, what next?

The confirmation may have ended up in your junk mail folder or there may be a delay between your order and sending the email. If you have not received anything an hour after placing your order, please contact us.

  • Are your products also available in shops?

No, only online. Be So Happy has deliberately decided not to sell to the trade. This allows us to sell our products for a low price at a high quality.

  • I cannot place an order, what now?

Please contact customer service. We are ready to help you!

  • How can I make payment?

We accept almost all major payment methods, including iDeal, Bancontact, KBC/CBC, PayPal and Credit card.


SHIPPING & DELIVERY

  • How can I track the delivery of my product?

Once your order has been placed you will receive an email from us with your Track & Trace code. You can then track your order online.

  • What is the delivery time?

The order will arrive at your home within 1 or 2 working days.

  • What are the shipping costs?

For sales above €50, shipping is free. Below that figure, shipping costs within Europe are shown in the table below.

Netherlands

4,95 EUR

Belgium

5,95 EUR

Luxembourg

7,95 EUR

Other European countries

7,95 EUR

  • How can I change my delivery address?

When you enter your contact information at checkout, you can enter a separate delivery address. In the next step of the checkout process, you can change this address if necessary. If you would like to make a change after your order, please contact customer service as soon as possible after ordering.

  • Can I have my package delivered to an alternative address?

That’s possible! Enter the contact details for the address where you want us to deliver your products. This should be different from your normal address.


RETURNS

  • Can I return/exchange my products and under what conditions?

Are you not satisfied with your order? That’s a shame, but there is no problem returning it. At Be So Happy you can always return your order within 14 days of receipt. You can send your return to the adress below: 

Be So Happy 

Antwoordnummer 1322

2000 VD Haarlem

We ask that you handle the product carefully during this period. We cannot take back opened packages where the seal of the packaging is broken forhealth protection reasons. In the unlikely event of a faulty product, we will send you a replacement product or, of course, you are entitled to a refund of the amount paid.

  • Will the full cost be refunded?

If you've already paid for the package, then you will get your money back as soon as possible but in any case within 14 days after cancellation. As soon as we have received the product or proof of dispatch, we will refund the money to you. You will always receive a confirmation email.


ABOUT BE SO HAPPY

  • Why are we called Be So Happy?

What we love to do most  is to help you be the best version of yourself. To achieve that goal, it is especially important that you look after yourself.

That way you feel confident and fit and you look your best. Who wouldn’t be happy about that?

  • I would like to go into partnership with you guys, how can I reach you?

You can contact the Be So Happy Team by sending an email to hello@besohappy.nl. We guarantee a fast reply.

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